FAQs
Straight answers, for partners and residents.
Pick the section that fits you. If your question is not here, ask us and a real person will answer.
For partners
Questions from referral partners.
What sets Utilities Butler apart?
Our number one goal is to make you look good. Your clients get white glove service from a real person, we never pressure them, and the care we show them reflects back on you.
Why is there no cost?
It's free for you and your clients because the service providers cover it. When your client enrolls in a service, the provider pays Utilities Butler. Your client pays the same price they'd pay anyway, and there's never a fee for you.
Why do providers pay you?
We help them reach people right when they need service. We introduce their plans to people who are moving and handle the questions that come with signing up, which saves providers time and money. They're glad to pay us for that.
Who can become a partner?
Anyone who works with people on the move. That includes apartment locators, real estate agents, leasing agents, leasing managers and property managers, along with mortgage and insurance professionals, title companies, home inspectors, influencers and other industry specialists.
How do I send a referral?
However works best for you. You can text or email us your client's details, or we can connect to the system you already use. Once we have the referral, we take it from there.
What happens after I refer someone?
We let you know we've got it, then one of our agents reaches out to your client. They go over the options for the new address and handle the setup in one call. We keep you updated along the way and tell you when everything's done. Consider it handled.
How do rewards work?
You earn a reward for the referrals you send, and you choose how it's paid. Most partners are paid by Venmo or Cash App, and gift cards and funds for resident events are options too.
Can my office or my team be rewarded instead of me?
Absolutely. If you can't accept payment yourself, we can reward your office with gift cards or funds for resident events, or share the rewards across your team. Many leasing teams like the team option because it adds income for the people doing the work.
Will you pressure my clients?
Never. We present the plans that fit your client's needs and only set up what they want. There's no hard closing, because your relationship with your client matters more to us than any single sale.
Do my clients pay more by going through you?
No. Base pricing is always the same, so your client pays what they'd pay if they went to the provider on their own.
What services do you set up?
We set up electricity, internet, TV, home security and renters insurance, all in one conversation.
What if my client already has some services set up?
That's no problem at all. We only set up what they still need and leave everything else alone.
Why should I work with Utilities Butler?
It's a free service you can offer every client, and it takes a real chore off their plate. It makes you look good, it doesn't add work for you, and you get paid for referrals you're already in a position to make.
For residents
Questions from people who are moving.
What does Utilities Butler do?
We get the services for your new home set up for you. One person goes over what's available at your address, helps you choose and handles the setup, so you can cross it off your moving list.
Why is there no cost?
It's free for you because the service providers cover it. When you sign up for a service through us, the provider pays Utilities Butler for the introduction. You simply pay for your service the way you normally would.
Why do providers pay you?
We help them reach people who are moving and need service. We introduce their plans and answer the questions that come with signing up, and they pay us for that. That's what keeps the service free for you.
Will I pay more than if I signed up myself?
No. Base pricing is always the same as going to the provider directly.
What can you set up?
Electricity, internet, TV, home security and renters insurance. You can choose all five or just the ones you need.
Do I have to take everything?
Not at all. We only set up what you ask for. If you already have a service sorted, we'll leave it alone.
Is this a sales call?
No. We'll go over what's available, answer your questions and set up only what you want. There's no pressure and no hard sell.
What happens next?
One of our agents will get in touch, go over what's available at your address and set things up for you. After that, you'll get a short confirmation of what's set and when.
What sets Utilities Butler apart?
We take the stress out of setting up a new home and save you time, and often money. One person handles everything, and because we work with a wide range of providers, we can show you options many people don't realize are available at their address.
Can you help if I am buying a home, not renting?
Yes. Whether you're renting or buying, we're happy to help.
Consider it handled.
Your clients are in good hands, and you can get back to work.